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FAQs

Browse the Swell Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Checkin: 2.00pm - The guest who made the initial booking must be present at check-in. Guests must be at least 18 years of age and provide valid Photo ID and a Credit card imprint at check-in. If no credit card available at check-in a $500 security deposit is required.

Checkout: 10.00am - If departing prior to 9:00am please ensure your bill is finalised the day before. If there are any outstanding charges due on the account, the balance will be processed automatically against the credit card provided at check-in. 

SAME DAY BOOKINGS: All bookings made for arrival the same day MUST arrive during office hours.

Q: Do you require a security bond upon check-in?

The person whose name the booking is under must be the person who checks-in and registers with the resort. They MUST be 18 years of age and provide current Photo ID and valid Credit card for a $200 pre-authorization for the security bond on check in. If no valid credit card available at check in, a $500 cash security bond is required and is fully refundable, provided no damage has occurred. 

Q: Is after hours check-in available?

Arriving after hours? At the main reception entrance (2nd driveway 1 Ocean St) you will find a security intercom. Dial 9 to connect to Nitel who will then give you access to the building once booking verification has been made. On the left hand side inside door you will find the night safe which will unlock and there will be an envelope with your name, keys & instructions inside.

SAME DAY BOOKINGS: All bookings made for arrival the same day MUST arrive during office hours.

Q: Can I have a late check-out?

Checkout time is: 10am - In-house guests can request a late checkout however this is subject to availability and surcharges may apply- depending on time.

Q: When do I have to pay a deposit?

*Non Refundable deals OR you have booked to travel within 30 days prior to arrival*
Full payment at time of booking, no refund or cancellation.
 
*Traveling in more than 30 days prior to arrival*
Valid credit card required at time of booking to secure the room. Full payment is processed 30 (thirty) days prior to your arrival. The credit card provided at time of booking will be charged for the full payment UNLESS alternate arrangements have been made directly with the resort PRIOR to 30 days before your arrival. If you cancel once full payment has been made or within the 30 days or less prior to arrival, there is no refund. 

Q: What are the reception hours?

Monday to Friday 9:00am - 5:00pm

Saturday 9:00am - 2:00pm

Sunday 9:00am - 1:00pm

Public holidays CLOSED

Q: Can I book theme park tickets at reception?

Yes, our friendly reception team can book your tour & theme park tickets for you.

Q: Payment Terms & Conditions

*IMPORTANT*- Guests booking to travel in the next 2 days MUST contact the resort directly in order to confirm their reservationThese bookings MUST arrive within the designated reception hours unless otherwise arranged with the resort PRIOR to arrival. 
 
*Non Refundable deals OR you have booked to travel within 30 days prior to arrival*
Full payment at time of booking, no refund or cancellation.
 
*Traveling in more than 30 days prior to arrival*
Valid credit card required at time of booking to secure the room. Full payment is processed 30 (thirty) days prior to your arrival. The credit card provided at time of booking will be charged for the full payment UNLESS alternate arrangements have been made directly with the resort PRIOR to 30 days before your arrival. If you cancel once full payment has been made or within the 30 days or less prior to arrival, there is no refund. 
 
*MERCHANT SURCHARGE* does apply, per transaction at the resort of 2.2% on Visa and Mastercard & 4.4% on AMEX. *NOTE:* Deposit required & cancellation policy goes on guest arrival date

Q: Group Bookings

GROUP BOOKINGS: Please note for bookings of 4 or more rooms, different policies and procedures may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

COMPLIMENTARY Internet Access is available from all apartments (NBN). We also provide an *internet couch with printer capability in the foyer (*fees apply for this service).

Q: What facilities do you have?

Full size tennis court with lights, childrens games room with pool table & arcade games(coin operated), swimming pool, gym, easy walking distance to patrolled surf beach and dining options.

Q: Is there car parking available?

The resort has undercover security car parking available, 1 per apartment.

Q: Is all linen provided?

All linen and bath towels are provided for the confirmed number of guests. You will need to bring your own beach towel or you can hire one from reception.

Q: How often are the apartments serviced?

Our apartments receive a "mid-stay" service if staying 8 nights or more.

Q: Is the pool heated?

Our swimming pool is heated (seasonally)

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Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Just a 10-15 minute drive into the popular Broadbeach or the hub of Surfers Paradise.

Q: Are there shops or restaurants nearby?

Swell Resort is within easy working distance to restaurants & shops.

Q: Is there public transport nearby?

The local Surfside buses come right pass the resort, bus stop within 50m walk.

Q: How far away is the beach?

A patrolled surf beach is located within easy walking distance, approx 200m

Q: Where can I buy groceries locally?

A quick walk away is an IGA & Woolworths supermarket or a short drive is the Stockland shopping centre in Burleigh.

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