Booking & Check-In
Information about bookings, payments and check-in.
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Browse the Swell Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Checkin: 2.00pm - The guest who made the initial booking must be present at check-in. Guests must be at least 18 years of age and provide valid Photo ID and a Credit card imprint at check-in. If no credit card available at check-in a $500 security deposit is required.
Checkout: 10.00am - If departing prior to 9:00am please ensure your bill is finalised the day before. If there are any outstanding charges due on the account, the balance will be processed automatically against the credit card provided at check-in.
SAME DAY BOOKINGS: All bookings made for arrival the same day MUST arrive during office hours.
The person whose name the booking is under must be the person who checks-in and registers with the resort. They MUST be 18 years of age and provide current Photo ID and valid Credit card for a $200 pre-authorization for the security bond on check in. If no valid credit card available at check in, a $500 cash security bond is required and is fully refundable, provided no damage has occurred.
Arriving after hours? At the main reception entrance (2nd driveway 1 Ocean St) you will find a security intercom. Dial 9 to connect to Nitel who will then give you access to the building once booking verification has been made. On the left hand side inside door you will find the night safe which will unlock and there will be an envelope with your name, keys & instructions inside.
SAME DAY BOOKINGS: All bookings made for arrival the same day MUST arrive during office hours.
Checkout time is: 10am - In-house guests can request a late checkout however this is subject to availability and surcharges may apply- depending on time.
Monday to Friday: 8.30am – 5.00pm
Saturday: 9.00am – 1.00pm
Sunday: 9.00am – 11.00am
Public Holiday: closed
Yes, our friendly reception team can book your tour & theme park tickets for you.
GROUP BOOKINGS: Please note for bookings of 4 or more rooms, different policies and procedures may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation
General information about our accommodation services and on-site facilities.
COMPLIMENTARY Internet Access is available from all apartments (NBN).
Full size tennis court with lights, swimming pool, gym, easy walking distance to patrolled surf beach and dining options.
Our apartments receive a "mid-stay" service if staying 8 nights or more.
Our swimming pool is heated (seasonally)
Just a 10-15 minute drive into the popular Broadbeach or the hub of Surfers Paradise.
Swell Resort is within easy working distance to restaurants & shops.
The local Surfside buses come right pass the resort, bus stop within 50m walk.
A patrolled surf beach is located within easy walking distance, approx 200m
A quick walk away is an IGA & Woolworths supermarket or a short drive is the Stockland shopping centre in Burleigh.