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Terms & Conditions

SEASONS

2021-2022 

Low Season:  Apr 19 – Jun 24, Jul 12 to Sept 17, Oct 5 to Dec 9, Jan 27 to Mar 1 2022

Mid Season:  Jun 25 to Jul 11, Sept 18 to Oct 4, Dec 10 to Dec 16, Jan 18 to Jan 26 2022

High Season:  Dec 17 2021 to  Jan 17 2022

2022-2023 

Low Season:  Mar 1 to April 1, Apr 19 – Jun 24, Jul 12 to Sept 16, Oct 5 to Dec 9, Jan 27 to Mar 1 2023

Mid Season:  April 2 to April 18, Jun 25 to Jul 11, Sept 17 to Oct 4, Dec 10 to Dec 16, Jan 18 to Jan 26 2023

High Season:  Dec 17 2022 to  Jan 17 2023
 

COVID-19 AFFECTED BOOKINGS ONLY

If your booking is *directly affected by COVID-19, we have adjusted our Cancellation Policy to provide you with the following: *refers to bookings where your travel plans are directly impacted by last minute border closures and lock downs only.  

Transfer your deposit:  You will have the flexibility to transfer your full deposit to any booking you make up to 2 years from your cancellation.

Prices are in accordance with the relevant tariffs when nominating your new booking dates.
 

1.DEPOSITS

A deposit of $200 is required to secure each reservation. Reservations will not be guaranteed without a deposit.

1.1. High Season 

$200 deposit required at time of booking (if booking is made within 28 days of arrival, the full amount will be required).

Balance is to be paid in full 28 days prior to arrival. Refer to section 4.1. for automatic payment terms. 

1.2. Mid Season 

$200 deposit required at time of booking (if booking is made within 14 days of arrival, the full amount will be required).

Balance is to be paid 14 days prior to arrival. Refer to section 4.1. for automatic payment terms. 

1.3. Low Season  

$200 deposit required at time of booking.

Balance to be paid 14 days prior to arrival.
  

2.CANCELLATION & REFUND POLICY

In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to [email protected] from the Primary email address on the confirmed booking. 

2.1. High Season 

Cancellations made outside 28 days of your scheduled arrival will result in a full refund less $33 administration fee.

Cancellations made inside 28 days of your scheduled arrival will result in all monies being forfeited.

PLEASE NOTE: Payment in full is required 28 days prior to arrival. Please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking. If our attempt at deducting the remaining balance is unsuccessful, your reservation is subject to automatic cancellation.

2.2. Mid Season 

Cancellations made outside 14 days of your scheduled arrival will result in a full refund. Cancellations made inside 14 days of your scheduled arrival will result in all monies being forfeited

PLEASE NOTE: Payment in full is required 14 days prior to arrival. Please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking. If our attempt at deducting the remaining balance is unsuccessful, your reservation is subject to automatic cancellation.

2.3. Low Season

Cancellations made outside 14 days of your scheduled arrival date will result in a full refund. Cancellations made inside 14 days of your scheduled arrival date will result in loss of your $200 deposit.
 

3.TRANSFERS & AMENDMENTS

3.1. Outside of cancellation period

Changes to your booking can be made free of charge outside of the applicable cancellation policy. Please notify our team as soon as any changes need to be made.

3.2. Transfer conditions

All transfers and transfer conditions are up to the discretion of resort management and are subject to change at any time.
 

4.PAYMENT OPTIONS & POLICIES

4.1. Automatic Balance of Payment Deduction for bookings, refer to conditions 2.1. and 2.2. above, please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking. If our attempt at deducting the remaining balance is unsuccessful, your reservation is subject to automatic cancellation.

Please note, 4.1. is not applicable if booking has been made through a third party (Agoda.com, Booking.com, Expedia etc.)

4.2. We accept Visa, MasterCard, Amex and Diner Club for all bookings. NOTE: Merchant surcharge apply per transaction.  (Visa/Mastercard 2.2%, Amex/Diners 3.3%).  Alternatively bank details for direct deposit are:

BSB: 034 238  

Account: 398 827 

Account Name: Burly Head Accommodation Group Pty Ltd

Reference:  Booking Surname

4.3. Swell Resort’s booking program, REI will securely hold credit card details for each guest.

I/We agree that I am personally liable for all costs and charges incurred, in the event that any such costs and charges are not paid in full at check out, the first available card on file will be charged.

A valid credit or debit card must be provided on check in. This card may be charged a pre-authorisation to secure your reservation. This amount is up to the discretion of management and is subject to change.
 

5. TRAVEL INSURANCE AND WEATHER EVENTS

It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events. Refer to section 2 for specific cancellation policies.

We look forward to having you at our resort!